Refund And Cancellation Policy

The founder reservation is a one-time, refundable early-access reservation. It is not a recurring subscription and does not purchase an investment product or guarantee admission, product performance, or financial return.

A confirmed reservation is credited to a qualifying paid plan at launch. If fewer than 15 paid founder reservations are confirmed by September 30, 2026, the reservation will be refunded to the original payment method. Payment-provider processing times may apply.

Paid subscriptions renew automatically according to the selected plan cadence unless cancelled before the renewal date.

Stripe manages payment collection, receipts, invoices, payment methods, and subscription billing records.

Subscribers can cancel through the Stripe Customer Portal once a paid billing profile exists. Cancellation normally takes effect at the end of the current paid period.

If you cannot access the billing portal, contact support from the email address associated with your Primal Signal account.

Because Primal Signal is a digital research product, refunds are not automatic after access has been delivered. Refund requests are reviewed case by case.

Refunds may be considered for duplicate charges, clear billing errors, accidental renewal notices received promptly, or service-access failures caused by Primal Signal.

For billing support, contact troysullivan@gmail.com with your Primal Signal account email, Stripe receipt information, and a short description of the issue.

Do not send card numbers, bank information, passwords, or API keys by email.